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Upfront Mobile Explained

You might have spotted the phrase ‘upfront mobile’ on our website. What does it mean, and what are the benefits of going upfront?

Isn’t it just prepaid?

We don’t call it ‘prepaid’ because we think that’s confusing. When prepaid was originally launched, plans generally weren’t week to week or month to month, as long as you had credit you were fine, and once you ran out, you’d top up.

Card-only

Upfront mobile means bills can only be paid by credit or debit card. While this means no more paying by bank transfer or direct debit, this is in line with many other services such as music and movie subscriptions. Of course, providers often pass on ‘convenience fees’ of around 2 percent when customers pay by card, but rest assured we won’t do that.

No more credit checks

We’ve listened to feedback from customers, on social media, and our live chat team. Credit checks are a major barrier to getting Kiwis connected to their perfect mobile plan.
We’ve removed this pain by allowing upfront payment using credit or debit cards. So whether you’ve just landed in NZ, or have been here a while – it’s now easier than ever to unlock unlimited mobile.

No more extra charges

Have you ever got your bill and wondered why it cost a tiny bit more than you expected? Maybe you accidentally sent an MMS and didn’t realise they cost 51c each. With upfront mobile, what you see is exactly what you pay. And if you do want any add-ons, you’ll pay upfront so there are no unexpected end of month surprises.
We’ll throw in 10 free MMS per month if you really need, though the smart thing to do is to send photos/videos with your unlimited data via Whatsapp/Messenger/iMessage etc.
There you go, we’ve laid it all out so you can see we have nothing to hide when it comes to charges. Go upfront with us today to take full control of your mobile plan.

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Rocket Mobile Overview

Your Rocket Mobile plan is bundled with value including unlimited data at the speed you need, plus unlimited talk and text to NZ and Aus. There are also optional extras based on how you want to connect which are outlined here:
What is it How much Do I have any other options
Voicemail Calls to voicemail are FREE Go for gold. And with unlimited talk and text on our plans, you can carry on connecting without worry.
MMS PXT 10 free MMS/PXT per month to NZ mobiles then no more can be sent. If you are a serial PXTer you are better to send your messages via a messaging app like WhatsApp or Messenger instead, using your unlimited data.
International calls & texts $10 for 250 calling minutes and 50 SMS messages to use within 30 days with our International Add-on You can also use an app like WhatsApp or Messenger to contact friends overseas while connected to WiFi or mobile data. If you're on Pay Monthly, if you call or SMS overseas outside of the International Add-on, you'll be charged per minute or per SMS at rates specific to that location.
Roaming For just $9 a day you can use your NZ non-stop data, minutes and SMS in our Daily Roaming destinations. Our Daily Roaming Add-on is a pretty choice option. Otherwise you can stay connected via WiFi or a local SIM when you're travelling.
Premium rate numbers Calls/SMS messages to premium rate numbers (e.g. reply "yes" messages that are subject to additional charges) aren't available on our Pay Upfront plans. To maintain our everyday low prices and remove bill surprises, our Pay Upfront plans don’t allow premium SMS or calls. That might mean for example that you need to call your dentist to confirm that appointment instead of replying by SMS

Other things to keep in mind:

  • Unlimited talk and TXTs are for standard person-to-person calls to standard NZ and Aus numbers.
  • Your Rocket Mobile mobile plan is for personal mobile use only.
  • For all out of bundle charges:
  • ● If you’re a Pay Monthly customer (joined before we rebranded), click here
  • ● If you’re a Pay Upfront customer (joined as Rocket Mobile), click here