Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information for Rocket Mobile products and services in one place.

An update on changes: Our Terms and Conditions (including Customer Terms and Policies) have changed, and are effective from 10/02/2021.

General Terms & Conditions

Mobile Terms & Conditions

Retired Mobile Terms

Retired Broadband Terms

Retired Additional Charges

Retired Critical Information Summary

Rocket Mobile Capped Plan Overview

Your Capped Rocket Mobile plan is bundled with value, including a set amount of max speed data, plus unlimited talk and text to NZ and Aus. There are also optional extras based on how you want to connect which are outlined here:

What is it	How much	Do I have any other options
Voicemail	Calls to voicemail are FREE	Go for gold. And with unlimited talk and text on our plans, you can carry on connecting without worry.
MMS PXT	10 free MMS/PXT per billing period to NZ mobiles then no more can be sent.	If you are a serial PXTer you are better to send your messages via a messaging app like WhatsApp or Messenger instead.
International calls & texts	$10 for 250 calling minutes and 50 SMS messages to use within 30 days with our International Add-on	You can also use an app like WhatsApp or Messenger to contact friends overseas while connected to WiFi or mobile data. If you're on Pay Monthly, if you call or SMS overseas outside of the International Add-on, you'll be charged per minute or per SMS at rates specific to that location.
Roaming	For just $9 a day you can use your NZ data, minutes and SMS in our Daily Roaming destinations.	Our Daily Roaming Add-on is a pretty choice option. Otherwise you can stay connected via WiFi or a local SIM when you're travelling.
Premium rate numbers	Calls/SMS messages to premium rate numbers (e.g. reply "yes" messages that are subject to additional charges) aren't available on our Pay Upfront plans.	To maintain our everyday low prices and remove bill surprises, our Pay Upfront plans don’t allow premium SMS or calls. That might mean for example that you need to call your dentist to confirm that appointment instead of replying by SMS

Other things to keep in mind:

Unlimited talk and TXTs are for standard person-to-person calls to standard NZ and Aus numbers.
Your Rocket Mobile mobile plan is for personal mobile use only.
For all out of bundle charges:
● If you’re a Pay Monthly customer (joined before we rebranded), click here
● If you’re a Pay Upfront customer (joined as Rocket Mobile), click here

Rocket Mobile Unlimited Plan Overview

Your unlimited Rocket Mobile plan is bundled with value, including unlimited mobile data at the speed you need, plus unlimited talk and text to NZ and Aus. There are also optional extras based on how you want to connect which are outlined here:

What is it	How much	Do I have any other options
Voicemail	Calls to voicemail are FREE	Go for gold. And with unlimited talk and text on our plans, you can carry on connecting without worry.
MMS PXT	10 free MMS/PXT per month to NZ mobiles then no more can be sent.	If you are a serial PXTer you are better to send your messages via a messaging app like WhatsApp or Messenger instead, using your unlimited data.
International calls & texts	$10 for 250 calling minutes and 50 SMS messages to use within 30 days with our International Add-on	You can also use an app like WhatsApp or Messenger to contact friends overseas while connected to WiFi or mobile data. If you're on Pay Monthly, if you call or SMS overseas outside of the International Add-on, you'll be charged per minute or per SMS at rates specific to that location.
Roaming	For just $9 a day you can use your NZ non-stop data, minutes and SMS in our Daily Roaming destinations.	Our Daily Roaming Add-on is a pretty choice option. Otherwise you can stay connected via WiFi or a local SIM when you're travelling.
Premium rate numbers	Calls/SMS messages to premium rate numbers (e.g. reply "yes" messages that are subject to additional charges) aren't available on our Pay Upfront plans.	To maintain our everyday low prices and remove bill surprises, our Pay Upfront plans don’t allow premium SMS or calls. That might mean for example that you need to call your dentist to confirm that appointment instead of replying by SMS

Other things to keep in mind:

Unlimited talk and TXTs are for standard person-to-person calls to standard NZ and Aus numbers.
Your Rocket Mobile mobile plan is for personal mobile use only.
For all out of bundle charges:
● If you’re a Pay Monthly customer (joined before we rebranded), click here
● If you’re a Pay Upfront customer (joined as Rocket Mobile), click here

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