Menu
We’re aware of a billing issue affecting recent plan renewals. Simply re-add your plan via MyAccount to get going again. Can’t see your plan or price in your MyAccount? Leave us a message on Live Chat and we’ll sort things out ASAP.
01/05/26 2:14pm: The network issue impacting parts of the Wellington region and the South Island has now been resolved, and all affected cell sites have recovered.
Our network partner will continue to monitor the network to ensure stability. If you are still experiencing any issues, we recommend restarting your device to help restore your connection.
If after a restart you are still experiencing issues, please reach out to us via Live Chat . Thank you for your patience as the team worked to resolve this issue.
01/05/26 1:06pm: We are continuing to experience an intermittent network issue impacting parts of the Wellington region and the South Island. Some customers may still experience dropped calls, slower data speeds, or intermittent loss of service.
Our network partner remains actively engaged and is working to restore services as quickly as possible. While some sites have recovered, there are still areas impacted and work is ongoing to identify and resolve the root cause.
There is no action required on your end and your service should reconnect automatically once your local coverage is restored.
We will continue to provide updates here as more information becomes available.
01/05/26 12:28pm: We are aware of an ongoing network outage impacting parts of the Wellington region, and the South Island. Our network partner is actively working to restore coverage as quickly as possible. Thank you for your patience.
14/2/26 4:33pm: The fix has been deployed and there should be no further issues. If you are still having problems, please message us on Live Chat between 9am-6pm weekdays.
13/2/26 3:45pm: Some customers may be experiencing intermittent issues with activation and their connection. We’re working closely with our network provider to resolve these as soon as possible. We appreciate your patience in the meantime.
12/2/26, 10:47pm: Data, voice and SMS services should now be restored. Please try restarting your device if you are still experiencing issues.
12/2/26, 9:16pm: Temporary data, voice and SMS outage for all One NZ MVNOs including Rocket Mobile. Fix is in progress and page will be updated once complete.
| What is it | How much | Do I have any other options |
|---|---|---|
| Voicemail | Calls to voicemail are FREE | Go for gold. And with unlimited talk and text on our plans, you can carry on connecting without worry. |
| MMS PXT | Not available | If you are a serial PXTer you are better to send your messages via a messaging app like WhatsApp or Messenger instead. |
| International calls & texts | $10 for 250 calling minutes and 50 SMS messages to use within 30 days with our International Add-on | You can also use an app like WhatsApp or Messenger to contact friends overseas while connected to WiFi or mobile data. If you're on Pay Monthly, if you call or SMS overseas outside of the International Add-on, you'll be charged per minute or per SMS at rates specific to that location. |
| Roaming | For just $9 a day you can use your NZ data, minutes and SMS in our Daily Roaming destinations. | Our Daily Roaming Add-on is a pretty choice option. Otherwise you can stay connected via WiFi or a local SIM when you're travelling. |
| Premium rate numbers | Calls/SMS messages to premium rate numbers (e.g. reply "yes" messages that are subject to additional charges) aren't available on our Pay Upfront plans. | To maintain our everyday low prices and remove bill surprises, our Pay Upfront plans don’t allow premium SMS or calls. That might mean for example that you need to call your dentist to confirm that appointment instead of replying by SMS |
Your unlimited Rocket Mobile plan is bundled with value, including unlimited mobile data at the speed you need, plus unlimited talk and text to NZ and Aus. There are also optional extras based on how you want to connect which are outlined here:
| What is it | How much | Do I have any other options |
|---|---|---|
| Voicemail | Calls to voicemail are FREE | Go for gold. And with unlimited talk and text on our plans, you can carry on connecting without worry. |
| MMS PXT | 10 free MMS/PXT per month to NZ mobiles then no more can be sent. | If you are a serial PXTer you are better to send your messages via a messaging app like WhatsApp or Messenger instead, using your unlimited data. |
| International calls & texts | $10 for 250 calling minutes and 50 SMS messages to use within 30 days with our International Add-on | You can also use an app like WhatsApp or Messenger to contact friends overseas while connected to WiFi or mobile data. If you're on Pay Monthly, if you call or SMS overseas outside of the International Add-on, you'll be charged per minute or per SMS at rates specific to that location. |
| Roaming | For just $9 a day you can use your NZ non-stop data, minutes and SMS in our Daily Roaming destinations. | Our Daily Roaming Add-on is a pretty choice option. Otherwise you can stay connected via WiFi or a local SIM when you're travelling. |
| Premium rate numbers | Calls/SMS messages to premium rate numbers (e.g. reply "yes" messages that are subject to additional charges) aren't available on our Pay Upfront plans. | To maintain our everyday low prices and remove bill surprises, our Pay Upfront plans don’t allow premium SMS or calls. That might mean for example that you need to call your dentist to confirm that appointment instead of replying by SMS |