– WiFi calling lets you make and receive calls & texts over WiFi, even if there is weak or no mobile phone coverage (both in New Zealand and overseas).

– Within New Zealand, all calls will try to connect to the cellular mobile network first, and then use WiFi calling if the signal is too weak.

– If you’re overseas, your phone will try to call over WiFi first

To set up WiFi calling:

– Check on the list above that your phone is supported

– Make sure you have downloaded the latest system update for your phone

– Turn on WiFi calling in your settings

– Connect to a WiFi network. (Some public WiFi connections may not be configured to allow WiFi calling)

Note: Please restart your phone if this doesn’t work in the first instance.

Android: Go to settings, search for WiFi Calling and turn it on

Oppo: Go to settings → Sim card & mobile data → Select SIM1/SIM2 → WiFi calling

iPhone: Go to settings → Phone → WiFi Calling

WiFi calling requires a WiFi connection with at least 100-120 kbps bandwidth to ensure a good experience.

If you have WiFi connection issues, please contact us. You may be able to improve your experience by either upgrading your router or plan.

If you’re connected to a 4G or 5G network, your call should automatically switch between WiFi and mobile network. So, you shouldn’t get cut off while you’re on the phone.

If you’re connected to a 2G or 3G network, you may experience a drop off as it switches between WiFi & cellular.

If you’re making an important phone call, we recommend that you ensure you’ll be connected for the entire call duration.

If you’re using WiFi calling and you have MyRepublic mobile coverage, you will receive the Emergency Mobile Alert.

If you do not have mobile coverage, or your device is in Flight mode, you won’t receive the Emergency Mobile Alert.

For more information about the Emergency Mobile Alert, please visit:

https://www.civildefence.govt.nz/get-ready/civil-defence-emergency-management-alerts-and-warnings/emergency-mobile-alert/

WiFi calling requires a fixed broadband connection to work. If there’s a power cut impacting the equipment used to enable the fixed broadband connection then WiFi calling won’t work.

If you’re a vulnerable customer with poor mobile coverage and don’t have access to a traditional copper phone line, please contact us. We will work with you to determine a viable solution to contact emergency services in the event of a power failure.

An icon will be shown at the top of your screen.

Simply connect to WiFi and enable WiFi calling and you’ll be able to call and text like you’re in New Zealand. Minutes and SMS usage will come out of your mobile plan allowance.

If you call a local number in the country you’re traveling in, you’ll be charged the international rates like you would at home.

Note: Any disruptions to your WiFi connection will mean your call will drop. You will need to turn Roaming on to continue the call on your cellular connection.