How to Switch to Rocket Mobile & Keep Your Number

Yes, basically it’s like a subscription service which renews before you use it every billing cycle. That means you don’t have to worry about surprise charges or credit checks.

Many providers sell ‘endless’ data plans that give you a certain GB of max speed data, but if you use it all up before your billing cycle ends, you’ll be slowed to an unusably slow speed.

Our unlimited plans are truly unlimited, you pick your speed and get it for the entire billing cycle, whether it’s a cheaper plan with a steady speed, or our max speed plan with unlimited data as fast as the network and your device allows.

We think it’s a much better way of doing data plans, so there are no sudden speed slowdowns mid month.

All our plans have no contracts, so you can switch them on or off as you like. 

Unlike other providers, we don’t make you jump through hoops to take a break or cancel your plan. You’re fully in control via your MyAccount or app.

It’s simple – providers who bill you every 28 days or 4-weekly end up charging you 13 times a year instead of 12 times like we do. It’s a pretty sneaky way of squeezing more money out of customers.

Some providers will try to lure in new customers with offers that aren’t actually that great when you look at the fine print – for example ‘bonus’ data that’s actually a one off, but they make it seem like you’ll keep getting it every month. Or discounts you have to pay back if you leave before a certain minimum term.

Absolutely, and it’s free! 

If you were on a prepay plan with your old provider, you’ll need the 16 digit number on your old SIM card.

If you were on a pay monthly plan with your old provider, you’ll need your account number. Make sure you’ve cleared any outstanding balances as well.

Click here for our handy help article about bringing your number.

You can transfer your number (port) anytime you like, whether it’s when you sign up, or a few days, weeks or even months later.

In your app, open the main menu in the top right corner (the icon with 3 lines), go to Mobile Features, then select Bring Your Number.

In your MyAccount, go to the Mobile tab at the top, then pick SIM Card Actions, and then Bring your number.

Click here for our full help article on how to transfer your number.

We don’t have physical stores or a phone number you can call, so we can put the savings into better value plans for you.

Our Live Chat customer service has rave reviews and we’re confident we can sort out any issues that way, so don’t be shy to message our team when you need help!

We all know more competition means better prices for the market. We might not have big budgets and flashy stores like the telcos people have been used to for decades, but your wallet will thank you for shopping around and switching to a provider like Rocket Mobile to get better value mobile plans.

Nope, we’re a real mobile provider based in NZ. We used to do broadband as well, but rebranded to Rocket Mobile in 2023.

Thousands of Kiwis have already chosen us to be their mobile provider, and we hope you will too!

Yes, we’re powered by One NZ’s Award Winning Network, independently certified by umlaut for 3 years running.

Check out our coverage map here.

Yes, we do both, so take your pick when you order your plan. 

Make sure your phone is eSIM compatible before you order! If you’re not sure, check with your device’s manufacturer. Click here for more about eSIM.

If you order a physical SIM, allow a few days for it to arrive via courer.

If you want to use an eSIM, follow these simple steps:

1. Ensure your phone is compatible with eSIM
2. Download your eSIM by scanning the QR code you get when you purchase
3. Install the eSIM on your device. When prompted, enter the 6 digit confirmation code
4. Activate the eSIM by clicking the link in the SMS message you’re sent

Click here for our full eSIM help article.

Check out the FAQ on our main Plans page

If you still need help, contact us on Live Chat by clicking the pink circle with the speech bubble in the bottom right of this window.