How can I make a complaint?

At Rocket Mobile, we take your feedback seriously. If you are dissatisfied in any wasy, it’s important we hear about it. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way. Anyone has the right to complain to Rocket Mobile. If you are dissatisfied with any aspect of our services, please contact us. If we are unclear whether you want your concern handled as a complaint, we will ask you. Your complaint will be handled in accordance with this policy

Submitting your complaint

You can contact us in any of the following ways:
By Live Chat
By Email
If you need assistance logging a complaint, we can help you submit one. Simply contact us via chat in the app or on our website.
Complaint acknowledgement
We’ll acknowledge your complaint immediately if you have contacted us by live chat. If you have contacted us via email, we will acknowledge your complaint in writing within one business day of receipt.
We’ll provide you with a unique complaint reference number so you can track and monitor your complaint.
We’ll provide you with regular updates on the status of your complaint or you may contact us directly quoting your complaint reference number at any time.

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